Freshdesk - OpenClaw Skill — OpenClaw Tutorials

Install Command

npx clawhub@latest install freshdesk

Installation Guide

Check Environment

Make sure Node.js 22+ and OpenClaw are installed. Run openclaw --version in your terminal to verify.

Run Installation

Run the install command above in your terminal. ClawHub will automatically download and install Freshdesk to the ~/.openclaw/skills/ directory.

Verify Installation

Run openclaw skills list to check your installed skills and confirm Freshdesk appears in the list.

Configure (Optional)

Follow the configuration instructions in the description below to add skill settings to ~/.config/openclaw/openclaw.json5.

Manual Installation: Copy the Skill folder to ~/.openclaw/skills/ or the skills/ directory in your project root. Make sure the folder contains a SKILL.md file.

Create and manage support tickets AI-assisted auto-reply suggestions Ticket status tracking and statistics

Detailed Description

Freshdesk MCP Server integrates the Freshdesk support platform into AI, enabling automated ticket management and intelligent support assistance.

Core Features

Ticket Management: Create, view, update, and close tickets, with filtering by status, priority, and agent
Smart Replies: AI analyzes ticket content and generates professional reply suggestions to speed up support responses
Statistical Analysis: View key metrics like ticket resolution rate and average response time

Configuration

{
  "mcpServers": {
    "freshdesk": {
      "command": "npx",
      "args": ["-y", "mcp-freshdesk"],
      "env": {
        "FRESHDESK_DOMAIN": "your-domain.freshdesk.com",
        "FRESHDESK_API_KEY": "Your API key"
      }
    }
  }
}

Use Cases

Quickly browse and categorize pending new tickets
Let AI generate reply drafts based on historical response patterns
Track resolution progress for key customer tickets
Analyze common issue types to improve knowledge base documentation

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